FAQ

Yes, we ship internationally. Shipping times and rates may vary depending on your location. You’ll see the final cost at checkout.

Most items are handmade to order and ship within 3–7 business days. Custom orders typically require 7–10 business days after final design approval.

Absolutely! We offer fully custom design services including personalized names, gemstones, gold/sterling/vermeil options, and even fully original pieces. Learn more on our Custom Orders page.

Yes. We work with natural gemstones, birthstones, and certified diamonds (including lab-grown options upon request). If you want a specific stone, let us know — we’ll source it for you.

All orders are shipped in elegant, ready-to-gift packaging. If you’d like to include a gift note, just mention it during checkout or contact us after placing the order.

We include a polishing cloth with every order. For care tips tailored to your material (solid gold, sterling silver, vermeil), please visit our Jewelry Care page.

We provide a full Size Guide for rings, bracelets, and necklaces to help you choose the right fit.

We accept returns on non-custom items within 14 days of delivery. Custom-made or personalized jewelry is final sale unless damaged or incorrect. Contact us at info@designmuur.com for assistance.

You can reach us anytime through our Contact Form or email us directly at ibrahim@e-ticom.com. We typically respond within 1 business day.